Privacy Policy

1. Information We Collect

When you use Cactus Labs, we collect information you provide directly — such as your name, email address, company name, and job title when you book a demo or create an account.

We also collect usage data including documents you upload for analysis, interaction logs with the platform, and standard analytics data (browser type, IP address, pages visited).

2. How We Use Your Information

We use your information to provide and improve the Cactus platform, process your underwriting analyses, communicate with you about your account, and develop new features.

Documents you upload are processed by our AI models to generate financial analyses. We do not share your documents or analysis results with other users or third parties.

3. Data Storage & Security

Your data is stored on encrypted servers hosted in SOC 2-compliant data centers. We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits.

4. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist in operating our platform (cloud hosting, analytics, payment processing), subject to strict confidentiality agreements.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. You may also request a copy of all data we hold about you. To exercise these rights, contact us at info@cactuslabs.ca.

6. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies to understand how users interact with the platform. You can control cookie settings through your browser.

7. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or a notice on our website. Continued use of the platform after changes constitutes acceptance of the updated policy.

8. Contact

For privacy-related inquiries, contact us at info@cactuslabs.ca.